Processing Your Order & Shipping
All orders are processed daily and shipped within 1-2 business days. (Monday to Friday; Holidays excluded). Arrival of your order may vary during peak periods (i.e. Christmas, New Years, etc.)
All orders ship from Edmonton, Alberta, Canada using Canada Post. We may use another carrier (UPS, FedEX) and reserve the right to choose the best shipping method for your order.
Unless shipping is free of charge from a bonus or product special, shipping costs are determined by the size and weight of the order, and the destination.
Delivery Times via Canada Post
|Within Canada||Local: 2 days
Regional: up to 5 days
National: up to 9 days
|Local: next day
Regional: next day1
National: 2 days1
|Local: next day
Regional/National: next day1
|To U.S.||5 – 8 days1||2 and 3 days1||Noon the next business day1|
1 Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days.
You may also place an order by phone. Call 1-800-290-5147, Monday thru Friday 9:00 AM to 4:00 PM, MST (Mountain Standard Time). If calling after hours, please leave your name and telephone number and a customer service representative will contact you the next day.
30 Day Money Back Guarantee
Elements of Nature Corp. stands 100% behind Tri-Bite-Me. If you are not happy with the product, you may return the product to us for replacement or a refund. Empty product bottle/(s) do not qualify for the 30 day money back guarantee.
Returns & Refunds
Please note that to be eligible for the refund, the product must be sent back in it’s original packaging, including all product documentation (Receipt and Packing Slip), and shipped within 30 days from the order date. Shipping charges, if paid on the original purchase are non-refundable. Customer is responsible for shipping fees associated with returning the package to us.
Once your return is received into our system, the returned item is inspected by our Quality Assurance coordinator. A confirmation email is sent to you after return processing. Please allow 2-4 business days for this process. If there are any questions regarding your returned item, we will contact you. Please allow 7 -14 days for refund processing. PayPal orders may be returned for credit back to your PayPal account.
If you have an item to return, please contact us immediately at firstname.lastname@example.org or via telephone, Toll Free# 1-800-290-5147.
Elements of Nature Corp. is responsible for this Policy. Revision Date: February 28, 2017